Pairs practice concise listening: speaker shares a recent misunderstanding; listener paraphrases with “What I’m hearing is…” and checks accuracy. Introduce body language cues—open posture, nods, measured pace. Add a constraint: two paraphrases, one clarifying question, then a short summary. Debrief with, “When did your partner feel understood?” Encourage reflective comparisons to previous conversations. Ask for one practical adjustment participants can apply immediately in their next meeting.
Teach the frame: who, need, value, ask. Participants rewrite a rambling update into a crisp message tailored to one audience. Use cue cards with common stakeholder personas—engineer, executive, customer. Timebox drafting to two minutes, then practice delivery in pairs. Prompt feedback using, “What was clear? What was missing?” Emphasize removing filler, naming risks transparently, and stating specific next steps that invite a yes or a proposal.
Practice moving from hints to explicit asks with conditions for success. Use the cue, “My request is…” followed by timeline, quality bar, and check-back plan. Role-play boundary-setting respectfully with, “I’m at capacity; here are options.” Validate emotions while protecting commitments. Finish with an agreements checklist: who, what, when, confirmation method. Encourage a quick written recap template participants can adopt immediately to reduce rework and prevent silent assumptions.
Guide participants to name what is happening—“I notice tension”—normalize—“it’s common when deadlines collide”—and navigate—“let’s explore options.” Use cues that separate people from problems and clarify desired outcomes. Practice acknowledging impact without counterattacking. Timebox the heat: two minutes to surface concerns, then one minute to propose next steps. Debrief with, “What language reduced pressure?” Encourage using this pattern in status meetings and stakeholder calls.
Teach three moves: slow the tempo, ask a clarifying question, reflect the value in the other person’s position. Use the cue, “Help me understand what matters most to you here.” Introduce a tiny empathy script to humanize complex dynamics. Practice rescuing conversations by summarizing shared goals. Emphasize body language that signals openness. Close with a personal plan to rehearse these moves before a predictable challenging discussion this week.
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